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Prior to Departing Your Location
– Call prior to departing your location to confirm weather
– USA & Canada: 1.888.844.3514 / Local & International: 1.403.721.2100
– Drive time from Lake Louise – 1 ½ hrs, Jasper – 2 ½ hrs. There is no cell phone reception until you return
– From October to April the gas station (The Crossing- located on the Icefield Parkway) is closed. Make sure you have a full tank of fuel and emergency winter supplies. Warm clothing etc. A gas station is located 20 minutes east of the heliport
– Bring proper footwear, clothing, water and snacks!!!
Arriving at the Heliport
– Please arrive 30 minutes prior to your trip’s departure
– Upon arriving at the heliport check-in at the front desk
– If travelling with pets, we have a complimentary pet sitting service. Please do not leave pets locked in a vehicle during your stay. We have an outdoor kennel or the 4 legged family members can stay with the crew.
– Pets must remain on a leash at all times.
– Allocated smoking area is in the parking lot
– No smoking in any other areas
– Bathrooms on premises
– Payment will be taken prior to flight (at base or online)
– If you have a voucher or gift certificate please bring it with you
– Waivers will be required to be signed for any Adventure Activity
Pre-Trip
– Guests will be given a safety briefing
– Guests will be asked to step onto a floating weigh scale to assess weight of trip. We will do a group weight then weigh the two that will be sitting in front
– Seat surcharge for guests over 250lbs
– The helicopter configuration is 2 seats in front – 4 seats in back
– The type of helicopter Rockies Heli flies are A-Stars
– Weight restrictions for front seats (500lbs)
– Guests are to remain at the main building while waiting for their flight
– Guests will be escorted to the helicopter by ground crew
– Wintertime: guests will be taken to get outfitted with the proper winter gear
– You may or may not be combined with others; if you purchased a private trip no additional guests are added
– Prior to entering the helicopter, a photo of your group will be taken
– An 8 x 10 photo can be purchased after your trip for $25.00
– The helicopter may or may not be running while you are being loaded. If the Heli is running, we ask that you approach the machine in a crouched over position. Once you are beside the machine you can stand up.
– We will load the 2 front guests first as they will be loading on the left side of the Heli (beside the pilot)
– For the 4 guests you will walk in front of the Heli and enter the other side to access the door
– Ground crew will help with the door, seat belts and headsets
– A face mask will be supplied if required.
– Photos can be taken while inside the helicopter
– Please do not put your camera outside the window or anything else
– Enjoy your trip
Post-Trip
– Once you return from your trip, ground crew will open doors and escort you safely away from the helicopter. The Heli will still be running as cool down takes a couple of minutes
– If you have any back packs in the cargo hold the crew will retrieve it for you
– You will return to the main lobby where coffee / tea is complimentary
– Complimentary flight certificate with your name and a map of the route you flew
– Sit back and enjoy the scenery[/vc_column_text][/vc_column][/vc_row]