Cancellation and Refund Policy

Cancellation and Refund Policy

Sight Seeing Tours and I hour Walks/Snowshoes – Reservations cancelled outside of 24 hours are fully refundable. Tours cancelled with less than 24 hours’ notice will be assessed 50% cancellation fee. No-shows will be assessed a 100% cancellation fee. If you need to change or cancel your reservation please provide us 24 hours’ notice prior to your tour time and we will be happy to accommodate you.

Heli Hiking, Heli Yoga and Heli Fishing Cancellation.

Adventures cancelled 2 weeks prior will be refunded less $50.00 + GST administration fee.  Cancellations within the 2-week period a rate of $350.00 + GST will be charged.  Adventures cancelled with less than 24 hours’ notice will be assessed 50% cancellation fee.  No-shows will be assessed a 100% cancellation fee.

All flights are weather permitting. If for any reason a Sightseeing Tour is cancelled by Rockies Heli Tours Canada Inc. due to weather, your ticket will be fully refunded or you may choose to re-schedule your flight. Heli Hiking/Yoga/Fishing you will be refunded less $50.00 administration fee. Please note that flight routes and destinations may be changed due to weather conditions. For further assistance, you may contact us via email (icefieldheli@rockiesheli.com) or call our reservations department at 1.888.844.3514.