Cancellation and Refund Policy

Terms & Conditions, Cancellation and Refunds.

All prices are in Canadian (CDN) dollars plus 5% GST & Fees/ Taxes.

Sightseeing Tours and 1 hour exploration walks/snowshoe – Reservations cancelled outside of 24 hours are fully refundable. Tours cancelled with less than 24 hours’ notice will be assessed a 50% cancellation fee. No-shows will be assessed a 100% cancellation fee. If you need to change or cancel your reservation please provide us 24 hours’ notice prior to your tour time and we will be happy to accommodate you.

Heli Hiking, Heli Yoga, Heli Fishing, Heli Horseback Adventures – Adventures cancelled 2 weeks prior will be refunded less $50.00 + GST administration fee. Cancellations within the 2-week period a rate of $350.00 + GST will be charged. Adventures cancelled with less than 24 hours’ notice will be assessed a 50% cancellation fee. No-shows will be assessed a 100% cancellation fee.

Heli Glamping and Fortress Lake Fly Fishing – Heli Glamping and Fortress Lake Fly Fishing cancelled 0-30 days will be 100% non refundable, 31 days prior 100% refundable, 50% deposit required at the time of booking and full balance due 30 days prior to tour date.

All flights are weather permitting. If for any reason a Sightseeing Tour is cancelled by Rockies Heli Tours Canada Inc. due to weather, your ticket will be fully refunded or you may choose to re-schedule your flight. Heli Hiking/Fishing you will be refunded less $50.00 administration fee. Please note that flight routes and destinations may be changed due to weather conditions. For further assistance, you may contact us via email (icefieldheli@rockiesheli.com) or call our reservations department at 1.888.844.3514.

Please Note: Additional seat costs will apply for weights above 250 pounds.