Cancellation and Refund Policy

Cancellation and Refund Policy

We do not require a deposit, however, we do require a credit card number at the time of booking to confirm and hold your reservation.

A 48-hour cancellation or change of tour notice is required for all group helicopter tours, and 2-hour notice for individual bookings. If for any reason you decide to cancel or change your reservation, you must notify us accordingly prior to the tour date. Cancellations received within the 48 or 2-hour time period prior to departure stated above are subject to a 50% non-refundable charge that will be applied to the credit card number used to hold the reservation.  All charges will be at the discretion of Management based on individual situations.

If you decide to cancel or change your reservation, we require your name &reservation date.

All flights are weather permitting. If for any reason a flight was cancelled by Rockies Heli Tours CanadaInc. due to the weather, your ticket will be fully refunded or you may choose to re-schedule your tour plans.

Please note that flight routes and destinations may be changed due to weather conditions. For further assistance, you may contact us via email (icefield@rockiesheli.com) or call our reservations department 1-888-844-3514